ALL INCLUSIVE TOUR PACKAGE MACHU PICCHU 5 DAYS

QUESTIONS & ANSWERS

Please read carefully the following information; it will help you answer all of your questions about our services and tours

WELCOME TO CUSCO

You will be welcomed at Cusco airport and taken to your hotel, please ensure that you inform us of your full flight details at least 14 days prior to your trek. Look out for our representative holding an orange board INCA TRAIL HIKE at the arrival terminal. It can be done on any date that is best suited to you!

THE BRIEFING

At anytime you prefer during the day 9am to 1pm or 3pm to 5pm, please visit us in our office which is located at Garcilaso Street 210 , Office Nº:213 (2and Floor) in the la CASA DEL ABUELO shopping center, we are next to SUBWAY restaurant.

CAN I STORE MY LUGGAGE AT YOUR OFFICE

Of course! During the Machu Picchu Tour your main luggage can be store at our office or at your hotel, both are for free. Please don´t  pack anything you will need for your hike.

HOW TO BOOK THE TOUR?

FIRST, to book your Machu Picchu Tour, we need you to fill out our booking form by clicking on BOOK NOW on our homepage or click here the link BOOK NOW.

Please be ready with the following information (FROM EACH PARTICIPANT in your group).  We cannot purchase an an entrance to Machu Picchu or the train without the following information:

• Personal information (your full name, exactly as on your passport):
• Gender
• Passport number
• D.OB. (dd / mm / yyyy)
• Nationality

SECOND, we require a deposit of US$200.00 per person in order to purchase a your entrance to Machu Picchu and train ticket.  You can make you deposit by clicking on the VISA or PAYPAL symbols on the top of our home page, or you can click on the VISA or PAYPAL symbols on our booking page or click here on the payment method of your choice, either VISA or PAYPAL.

WHAT ABOUT THE BALANCE?

It would be greatly appreciated if you pay in cash at our office (US dollars or Peruvian soles) here in Cusco. We have many cash machines in the historical center to withdraw money.  You can also pay by VISA or PAYPAL online but you will have to pay a 5.5% service charge, charged by VISA and PAYPAL.  To pay your balance through PAYPAL, you need to log into your PAYPAL account using our email address of info@incatrailhikeperu.com.

HOW DO I QUALIFY FOR THE STUDENT DISCOUNT?

1. According to Peruvian Law you must be under 18 years of age at the time of your trek, tour, or visit to Machu Picchu (students 18 & above need student cards). For example if you book a trek at the age of 17 but you turn 18 before you do your trek, you do not qualify for a student discount.
2. All students from 11 to 17 years, the discount is $30.
3. For children from the age of 2 to 11 the discount is $40.
4. For children from the age of 0 to 2 are free.
5. All students must provide a copy of their passport at the time of their booking to get the student discount.
6. Send us a copy at info@incatratrailhikeperu.com

MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?

Unfortunately the answer is “No”. Once the tickets have been bought the government does not allow any changes, so we can’t change any departure date after the tickets has been bought. Tickets are also not transferable nor refundable.
If you cancel your Machu Picchu Tour, the deposit is not refundable at all!

DO I NEED MY ORIGINAL PASSPORT 

Yes for sure!You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your entrance to Machu Picchu, train ticket, other entrances and reservations. The rangers will check when you enter Machu Picchu. The train company will also check your passport before allowing you to board the train.

In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport number or updated your name for a fee of $25 per person.  We must have a copy of your old and new passport to make the change. Before you change your passport keep a copy of your old one.

If you do not wish to pay this fee you will need to bring both passports to Peru with you.  You can enter Peru with your new passport but you will need to show both passports, old and new to be to enter into Machu Picchu or the train.  If you do not have both you will not be allowed to enter into Machu Picchu or get on the train. They are very strict about this here!!

WHAT IS THE WEATHER LIKE ON THE TOUR?

First I would say that the weather is very unpredictable and it’s difficult to foresee.  We recommend you to bring a warm jacket for early morning and rain poncho in case of a rain shower.  Dressing in layers is helpful.

ARE WE DROPPED AT OUR HOTEL AFTER THE TOUR?

Absolutely! Included in our packages is dropping you off at your hotel on the return from your trek or tour. If you have booked your hotel in the Sacred Valley like Ollantaytambo or Urubamba, we will drop you there too!

If you spend the night at Ollantaytambo before the trek, we wil pick you up there.

ALTITUDE SICKNESS?

In general if you have regular exercise and spend a couple of days in Cusco, or in the Sacred Valley for acclimatisation to the altitude, you may be fine.

The recommended medicine for altitude sickness is WATER, COCA TEA and OXYGEN IF NEEDED; our guides are trained to treat you for Altitude Sickness. See our detailed information about Altitude Sickness under FAQS.

We offer the Cusco City Tour or Sacred Valley Tour that you can book while you are acclimatizing.  Check out our Day Tours on our Home Page.

TIPPING

If you’re happy with the services provided, a tip – though not compulsory – is appropriate. While it may not be customary to you, it’s of great significance for the people who will take care of you during the tour.  It inspires excellent service and is an entrenched feature of the tourism industry across many INCA TRAIL HIKE destinations. Of course you are free to tip more or less as you feel, depending on your perception of the quality and the length of your tour. Remember, a tip is not compulsory and should only be given when you receive excellent service.

ARE YOU SUSTAINABLE?

Yes, we are a local sustainable & responsible tourism operator for that we incorporate the universal principles of tourism: protect the environment and benefit the local communities respecting their culture and religion. With this in mind, we have trained all our staff to know, understand and respect the local places and it´s people.