4 DAY INCA TRAIL TO MACHU PICCHU

QUESTIONS & ANSWERS

“Please read carefully the following information; it will help you answer all of your questions about our services and the trek to Machu Picchu” 

WELCOME TO CUSCO

You will be welcomed at Cusco airport and taken to your hotel, please ensure that you inform us of your full flight details at least 14 days prior to your trek. Look out for our representative holding an orange board INCA TRAIL HIKE at the arrival terminal. You must exit the terminal in order to find our representative (they cannot enter inside) It can be done on any date that is best suited to you!

THE BRIEFING FOR THE CLASSIC INCA TRAIL MACHU PICCHU:

It will take place the night before the trekking departure at 6pm in our office which is located at Garcilaso Street 210 , Office Nº:213 (2and Floor) in the la CASA DEL ABUELO shopping center.

CAN I STORE MY LUGGAGE AT YOUR OFFICE:

Of course! During the  Classic Inca Trail Machu Picchu your main luggage can be store at our office or at your hotel, both are for free. Please don´t  pack anything you will need for your hike.

HOW TO BOOK THE CLASSIC INCA TRAIL MACHU PICCHU?

FIRST, to book your Classic Inca Trail Machu Picchu, we need you to fill out our booking form by clicking on BOOK NOW on our homepage or click here the link BOOK NOW.

Please be ready with the following information (FROM EACH PARTICIPANT in your group).  We cannot purchase the Classic Inca Trail Machu Picchu permit without the following information:

• Personal information (your full name, exactly as on your passport):
• Gender
• Passport number
• D.OB. (dd / mm / yyyy)
• Nationality

SECOND, we require a deposit of US$200.00 per person in order to purchase a permit for the Classic Inca Trail Machu Picchu.  You can make you deposit by clicking on the VISA or PAYPAL symbols on the top of our home page, or you can click on the VISA or PAYPAL symbols on our booking page or click here on the payment of your choice, either VISA or PAYPAL.

WHAT ABOUT THE BALANCE?

It would be greatly appreciated if you pay in cash at our office (US dollars or Peruvian soles) here in Cusco. We have many cash machines in the historical center to withdraw money.  You can also pay by VISA or PAYPAL online but you will have to pay a 5.5% service charge, charged by VISA and PAYPAL.  To pay your balance through PAYPAL, you need to log into your PAYPAL account using our email address of info@incatrailhikeperu.com. 

HOW DO I QUALIFY FOR THE STUDENT DISCOUNT?

1. According to Peruvian Law you must be under 18 years of age at the time of your trek, tour, or visit to Machu Picchu (students 18 & above need student cards). For example if you book a trek at the age of 17 but you turn 18 before you do your trek, you do not qualify for a student discount.
2. All students from 11 to 17 years, the discount is $30.
3. For children from the age of 2 to 11 the discount is $40.
4. For children from the age of 0 to 2 are free.
5. All students must provide a copy of their passport at the time of their booking to get the student discount.
6. Send us a copy at info@incatrailhikeperu.com

MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?

Unfortunately the answer is “No”. Once the tickets have been bought the government does not allow any changes, so we can’t change any departure date after the ticket has been bought. Tickets are  also not transferable nor refundable.
If you cancel your Classic Inca Trail Machu Picchu Trek, the deposit is not refundable at all!

DO I NEED MY ORIGINAL PASSPORT ON CLASSIC THE INCA TRAIL MACHU PICCHU?

Yes for sure! You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your classic Inca Trail Machu Picchu permit. The rangers will check every day and when you enter Machu Picchu. The train company will also check your passport before allowing you to board the train. In case you are renewing your passport, go ahead and send us your old number to secure your permit, and we can change it when you get your new passport number…if so, please send the new passport number as soon as possible.

WHAT IS THE WEATHER LIKE IN CLASSIC THE INCA TRAIL MACHU PICCHU?

First I would say that the weather is very unpredictable and it’s difficult to foresee.  BUT you will have many different varieties of weather as you pass through the numerous microclimates and will depend on the location. We highly recommend you to bring some warm clothes and good rain gear in your day backpack.

WHAT ABOUT ALTITUDE SICKNESS?

In general if you have regular exercise and spend a couple of days in Cusco, or in the Sacred Valley for acclimatisation to the altitude, you may be fine.

The recommended medicine for altitude sickness is WATER, COCA TEA and OXYGEN IF NEEDED; our guides are trained to treat you for Altitude Sickness. See our detailed information about Altitude Sickness under FAQS.

We offer the Cusco City Tour or Sacred Valley Tour that you can book while you are acclimatizing.  Check out our Day Tours on our Home Page.

HOW MANY PEOPLE ARE THERE PER GROUP?

The maximum group size is 8 persons. Usually our groups are between 2-6 persons. INCA TRAIL HIKE specializes in SMALL and PRIVATE groups and provides personalized service

HOW MANY COOKS/PORTERS FOR THE GROUP?

You will have 1 cook per group. The number of porters depends of the size of the group. For a group of 2 trekkers, there will have 4 porters, 4 trekkers will have 6 porters, 6 trekkers will have 9 porters, 8 trekkers will have 12 porters.

DUFFEL BAG AND SMALL BACK PACK 

The evening before you start your Classic Inca Trail Machu Picchu trek, you will be given a SMALL DUFFLE BAG to pack your clothes for the next four days. Your weight allowance is up to 7kg/15lbs. Your team of porters will carry your duffle bag for you, together with the food and camping gear. It’s important to be aware that you will not have access to your items in the duffle bag until the end of each day, as the porters will always be ahead of the group. During the Classic Inca Trail Machu Picchu, you need a day backpack big enough to carry your personal belongings such as a warm jacket, a rain jacket, your camera, sunscreen, snacks, water, etc. Usually a 30 to 50 litre backpack is sufficient.

IS THE TREK DIFFICULT, DO I NEED TO BE FIT?

The Classic Inca Trail Machu Picchu is a 42km (24.4 mile) hike through the Andes in the Cusco region. The maximum altitude reached is 4,217m/13,907ft. On the second day of the trek we climb two mountains. The Trail is a fairly difficult trek and you should be well prepared and healthy prior to starting it. You have to be moderately fit and take regular exercise.
In preparation: try walking 15kms in a day or go to the fitness club in the months leading up to the trek. It is also important to be well acclimatised to the altitude. Try to spend at least 2 or 3 days in Cusco (3350m/11,047ft) prior to starting the Classic Inca Trail Machu Picchu.

ARE THERE TOILETS ON THE CLASSIC TRAIL TRAIL MACHU PICCHU?

It has been highlighted by most of our clients, especially by the female ones who want a private, clean and sanitary toilet! INCA TRAIL HIKE toilet facilities have an individual tent and a “camping toilet with a seat.”  Check out the picture, which illustrates how we set up our camping toilet on the trek by using this link: picture of toilet tent. Our toilet is always set up a comfortable distance from our campsite.  At night if you need to use the toilet it is readily accessible and clean, unlike the dirty facilities supplied by the government.

WHAT HAPPENS IF I AM UNABLE TO FINISH THE TRAIL?

In the scenario that you are unable to finish the Classic Inca Trail Machu Picchu due to a health reasons, INCA TRAIL HIKE will assist you to the nearest town for help with transportation. We always carry oxygen on the trek for any respiratory problems. In extreme cases, a helicopter pick up can be arranged at your own expense. (Travel insurance required). There are no refunds in the unlikely situation that you are unable to finish the Classic Inca Trail Machu Picchu.
Generally those who have to be assisted off the trail are taken to Ollantaytambo and if they recover quickly they continue the journey to Aguas Calientes (cost incurred by trekker) and visit Machu Picchu according to the original plan.

ARE WE DROPPED AT OUR HOTEL AFTER THE CLASSIC INCA TRAIL MACHU PICCHU?

Absolutely! Included in our packages is dropping you off at your hotel on the return from your trek or tour. If you have booked your hotel in the Sacred Valley like Ollantaytambo or Urubamba, we will drop you there too!
If you spend the night at Ollantaytambo before the trek, we wil pick you up there.

AT WHAT TIME IS THE TRAIN’S DEPARTURE?

It will depend on the train availability but the idea is to give you as much time as possible in Machu Picchu and enjoy the amazing views on the way back to Cusco from the train. Therefore you will take the train at 4:22pm. With this train schedule, you will have more than 9 hours to enjoy Machu Picchu

VISTADOME TRAIN UPGRADE; HOW MUCH IS IT?

For sure you may upgrade to Vistadome train which has slightly nicer seats, panoramic windows and ceiling. You will be offered some snacks and a dance show will take place on board. The price is US$57 per person which includes the transfer from Poroy (Cusco) train station to your hotel in Cusco. It is 2 hours by train from Aguas Calientes to Ollantaytambo and then another 2 hours from Ollantaytambo to Cusco by bus. If you upgrade to the Vistadome Train, the trip from Aguas Calientes to Poroy (Cusco), takes 3.5 hours, and then 25mins by taxi to your hotel. Usually our clients are back at their hotel by 8pm. If you plan to take the bus to Puno on the same night, that is totally possible.

TIPPING

If you’re happy with the services provided, a tip – though not compulsory – is appropriate. While it may not be customary to you, it’s of great significance for the people who will take care of you during the trek.  It inspires excellent service and is an entrenched feature of the tourism industry across many INCA TRAIL HIKE destinations. Of course you are free to tip more or less as you feel, depending on your perception of the quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.

ARE YOU SUSTAINABLE? 

Yes, we are a local sustainable & responsible tourism operator in that we incorporate the universal principles of tourism: protect the environment and benefit the local communities respecting their culture and religion. With this in mind, we have trained all our staff to know, understand and respect the local places and it´s people.